Orders
– How do I check the status of my order?
You can check the status of your order by visiting your Order section in My Account.
Once on the Order page in My Account, click on the order number and you will see the order status. If you do not know your order number, you can locate it by looking at your order confirmation email.
When a shipping label has been created for your order, you will be able to track your shipment within your Order History.
Please note that although your package has shipped, tracking will take up to 24 hours to appear in a carrier’s tracking system.
If you have any further questions, please contact us by e-mail at info@snowdrophome.com
– I received a damaged item. What should I do?
Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.
If you received a damaged item, please contact us by e-mail at info@snowdrophome.com immediately. Please include your order number and the name of the item that was damaged.
– I’m missing items from my order. What should I do?
Items may arrive in more than one package.
Please view your order details to verify which item(s) may have shipped separately by visiting the order section in My Account.
Once on the Order tab in My Account, select the order number and it will indicate an estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.
Click the order number to view the status for each item in your order.
If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us by e-mail at info@snowdrophome.com immediately.
– How do I change my shipping address for an order?
To update the shipping address for an order, you must cancel your purchase and re-order.
– Can I update my order?
To update an order, you must cancel your purchase and re-order.
– How do I cancel an item or order?
An order may be canceled as long as the request is made before the order has been shipped.
– I received the wrong item. What should I do?
Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.
Please include your order number, the item received in error, as well as the name of the item that you did not receive. We will contact you with details on how to return the item received in error and status of the actual item you ordered.
– Can I add items to an existing order?
Unfortunately, you can’t add items to existing orders. If you would like to add new items to an order you will need to place a new order on our site.
Payment
– When will I be charged for my order?
When you place an order, we authorize your credit card to confirm it is valid and that there are sufficient funds available for your purchase.
An authorization does NOT charge your card at that time, but some banks may hold the authorization for the purchase amount on a customer’s card for up to 7-10 business days. It will appear on your statement as a ‘pending charge’ and is usually for $.01 more than the original purchase amount.
We do not charge your credit card until your item(s) have been shipped.
If your order has been split into multiple shipments, we will only collect payment on the portion of your order that has shipped.
Please review your shipment notification email for details on the amount actually charged to your credit card.
If you wish to remove the authorization, please contact your credit card’s issuing bank.
– I received multiple charges for my order. What should I do?
When you place an order we authorize your credit card to confirm it is valid and that there are sufficient funds available for your purchase.
An authorization does NOT charge your card at that time, but some banks may hold the authorization for the purchase amount on a customer’s card for up to 7-10 business days. It will appear on your statement as a ‘Pending Charge’ and is usually for $.01 more than the original purchase amount.
In rare instances, you may see multiple authorizations for the same order, but rest assured we do not actually charge your credit card until your item(s) have shipped.
If your order has been split into multiple shipments, we will only collect payment on the portion of your order that has shipped.
Please review your shipment notification email for details on the amount charged to your credit card.
If you wish to remove the authorization, please contact your credit card’s issuing bank.
– What methods of payment do you accept?
Snowdrop Handcraft accepts payments from Visa, MasterCard, American Express, and Paypal.
– How do I buy a Gift Card?
We do not have gift cards at this moment.
– Does Snowdrop Handcraft charge sales tax?
Snowdrop Handcraft collects sales tax on orders shipped to Florida. Tax will be charged at the applicable county rate. Tax rates within counties vary.
– Do you accept international billing addresses?
Unfortunately, we cannot accept international billing addresses for credit cards at this time. We can only accept credit cards with U.S. billing addresses.
– Snowdrop Handcraft was unable to authorize my credit card. What should I do?
Please contact us by e-mail at info@snowdrophome.com.
– How do I apply a Promotion to my order?
On Checkout, you can enter your Promotion Code under the Payment Method section. Once entered, click “APPLY”.
Shopping Questions
– What if an item is sold out? Is it gone forever?
Many of our items are unique pieces but sometime the artist could create a similar piece. Let us know if you are interested going to the Gallery and using the e-mail me option.
– How do I find a Snowdrop Handcraft boutique or catalog?
Unfortunately, we do not have a catalog. Snowdrop Handcraft product is only available for purchase online and on your iPhone or iPad.
– Do you honor price adjustments?
Please contact our customer service department at info@snowdrophome.com in regards to price adjustments.
– What is a Denomination of origin?
It is a regulatory classification system used primarily for food and beverages in order to guaranty a quality and to preserve the tradition and authenticity of the product. Products with “DO” are made following the original processes, materials and only in a certain geographical area. The first country to implement this system was Spain and from there it spread for almost all over the world.
In Mexico there are 15 products with DO from drinks and food to handcraft and among of them there is Talavera Pottery.
– What is a Certificate of authenticity?
A certificate of authenticity (COA) is a seal or small sticker on an art work or a seal on paper authenticating a specific art work which and is made to demonstrate that the item is authentic.
COAs are mostly common in the art world. Generally speaking, a valid COA for an artwork will include specific details about the artwork like when and how it was produced, the names of people or companies involved in the artwork’s production, the work’s exact title, the dimensions of the art, and the names of reference books, magazines, or similar resources that contain either specific or related information about either that work of art or the artist.
Shipping & Delivery
– Do you accept international shipping addresses?
Please note that Snowdrop Handcraft does not ship to non-US addresses. However, some of our customers have successfully used 3rd-party services like Shop & Ship. While we are not able to endorse these services, we can provide the following links for informational purposes:
http://www.shopandship.com
http://www.shipville.com
https://storetoship.com
http://www.postaplus.com/MyBox.aspx
http://myus.com
http://www.stackry.com
– Where do you ship?
Snowdrop Handcraft can ship to street addresses in the continental U.S, Alaska, and Hawaii.
Snowdrop Handcraft does not ship to U.S. Territories, including Puerto Rico and Guam.
– How can I track my package?
You can track your order by visiting the Order section in My Account and clicking on the order number. If you do not know your order number, you can locate it by looking at your order confirmation email.
Once a shipping label has been created for your order, you will find the tracking number underneath the Tracking section.
If you have any further questions, please contact us by e-mail at info@snowdrophome.com
– Is sales tax charged on shipping & handling fees?
Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates within counties vary.
– How do I receive my delivery?
You’ll receive an email from us with tracking information about your item.
– What is Snowdrop Handcraft’s insurance policy?
Snowdrop Handcraft packages are insured directly by the shippers.
– Can I combine shipping fees for different orders?
Unfortunately, we are unable to offer combined shipping for our customers at this time.
Returns & Exchanges: Online Purchases
– What is your return policy?
Keep what you love. Send back what you don’t.
We’re now accepting returns on most purchases. (Some exclusions apply. See “How do I know if an item is returnable?” below.)
Simply send it back in an unused and resalable condition within 30 days of when it was delivered to you.
– Return shipping and restocking fees
Return shipping and restocking fees may apply based on your preferred form of credit. Original shipping costs are not refundable.
– Original Form of Payment
Return shipping and restocking fees will be deducted from your refund when you choose to have your original form of payment credited. See below for more information about shipping and restocking fees.
– How do I initiate a return?
To initiate a return for an item delivered you must obtained a Return Merchandise Number (RMN) from us. To obtain a Return Merchandise Number (RMN), contact us by e-mail at info@snowdrophome.com.
Send the product with its original packing and the receipt or proof of purchase and the RMN number, to:
9308 SW 212 Terrace
Cutler Bay, FL 33189 USA
– Exchanges
Our limited inventory makes exchanges difficult. If an item is no longer on the site, it’s unfortunately no longer available. If you do have an issue with something you’ve received, please contact us by email at info@snowdrophome.com
– How will I know when my return has been received?
After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 10-15 business days.
– Need assistance?
Email us at info@snowdrophome.com
– Can I return Final Sale or Clearance items?
Items marked Final Sale are not eligible for return.
Account Information
– How do I update my password, email, shipping address, and billing information?
You can update all of your account details by visiting the Account Information section in My Account anytime.
– I forgot my password to log in. How can I request a new one?
Go to the Password Recovery page. Follow the on–screen instructions in order to reset your password and we will send you an email with a link to reset your password.
If you do not receive an email from Snowdrop Handcraft within a few minutes, please follow the steps below:
- Check your email account’s spam or junk folder to see if our email was filtered there.
- Request a new password again and be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.)
- Please also add Info@snowdrophome.com to your contacts list to ensure delivery of our emails to your inbox.
If you’ve checked all the above and still do not receive your email, please contact us.
– How do I unsubscribe from emails?
If you would like to reduce the number of emails you receive from us or unsubscribe, you can modify your email frequency by visiting the Email Preferences section in My Account. You will also find an unsubscribe link at the bottom of our sale emails.
And don’t worry—even if you choose to unsubscribe, you can still log in to your Snowdrop Handcraft account to browse and shop anytime.
Please keep in mind unsubscribe requests take one week to take into effect. You may continue to get our emails while our system processes your request. Thank you for your patience and understanding.
– Why am I still receiving emails after I unsubscribed?
Please keep in mind unsubscribe requests take one week to take into effect. You many continue to get our emails while our system processes your request. Thank you for your patience and understanding.
If you continue to see sale emails from us after one week, please contact Customer Care by email at info@snowdrophome.com.
– How safe is my personal information when I become a member?
Our members’ safety and privacy are our utmost priority at Snowdrop Handcraft. Members’ data will never be sold to or shared with third-party marketers. Please visit our Privacy & Security page for details